Measuring Feedback Effectiveness: From Conversation to Concrete Results with Shea Smith Artwork

People Analytics Deconstructed

Are you responsible for understanding an employees’ experience? Have you tried to incorporate people analytics in your organization but have struggled? Have you ever wondered what it means to have a data culture? Would you like to make more data-driven decisions? These are the kinds of discussions you can expect to hear on People Analytics Deconstructed. Co-hosts Ron Landis and Jennifer Miller are co-founders of Millan Chicago, a data science consulting company dedicated to helping organizations make the most out of their data. Each week, they will ‘deconstruct’ modern and contemporary topics in the People Analytics space.

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People Analytics Deconstructed

Measuring Feedback Effectiveness: From Conversation to Concrete Results with Shea Smith

April 08, 2025 • Millan Chicago • Season 2 • Episode 5

In this episode, Shea Smith, an executive coach who helps leaders get unstuck, shares her insights on the importance of feedback for team and organizational growth. We discuss how to capture and measure the behavior of giving and receiving feedback as well as the challenges in quantifying feedback. The discussion highlights that ineffective feedback often stems from vague delivery, poor timing, and a lack of connection to individual and organizational goals. To improve, leaders need to be intentional, ensure feedback is truly heard and understood, and foster a culture of trust where feedback is seen as an opportunity for growth. Ultimately, the conversation explores how organizations can move beyond anecdotal evidence to quantify the ROI of investing in feedback processes and training, linking it to tangible outcomes like improved performance, reduced turnover, and increased engagement.

Key Takeaways

Effective feedback is a two-way street that requires both skillful delivery and a receptive mindset.
Measuring the impact of feedback goes beyond simply tracking conversations and involves looking at tangible outcomes and changes in behavior.
Building a culture of trust and psychological safety is essential for individuals to be open to receiving and acting on feedback.
Organizations should consider investing in training for both giving and receiving feedback to maximize its positive impact on performance and culture.
Connecting feedback to individual and organizational goals increases its relevance and drives meaningful change.

Contact Us

We’d love to hear from you! If there’s a people analytics topic you’re curious about or would like to explore further, don’t hesitate to reach out to us at survey@millanchicago.com.

For more information about our services and insights, visit our website at www.millanchicago.com, or connect with us on LinkedIn: Millan Chicago.

Contact Shea Smith

Shea Smith is an executive coach who equips high-performing teams and individuals to break through barriers, expand their vision, and deliver outstanding results. Since 2014, she’s been helping leaders get unstuck, think bigger, and achieve lasting transformation that redefines what’s possible. Shea is passionate about empowering her clients to push beyond high performance and unlock extraordinary growth.

thesheasmith.com, thesheasmith@gmail.com